Villa Host (Russian Speaking)

• Anticipate and exceed guest needs in a helpful and attentive manner, representing the brand with the utmost knowledge and professionalism.
• Handle guest inquiries, complaints, and requests promptly and effectively, maintaining a high standard of service at all times.
• Provide accurate information about NH Collection and Minor Hotels properties, including facilities, rates, and promotions, ensuring guests are well-informed.
• Maintain guest profiles and preferences, ensuring accuracy and confidentiality of information.
• Prepare and distribute daily event lists for guest arrivals and departures, coordinating with operational departments to ensure seamless service delivery.
• Organize and arrange activities for VVIPs and superior room categories, demonstrating proactive and innovative approaches to meet guest needs.
• Support and coordinate with guest service teams to ensure smooth daily operations, including training new team members as required.
• Process guest payments accurately and adhere to cash handling procedures, including completing shift drop reports and reconciling accounts.
• Liaise with other hotel departments to communicate guest requests and ensure timely follow-up and resolution of guest concerns.
• Maintain a clean and orderly work environment, promoting safety and adhering to company standards and procedures.
• Take personal responsibility for delivering exceptional guest service and upholding the highest standards of professionalism and integrity.
• Attend hotel events, daily briefings, and training sessions to enhance professional skills and contribute to the overall success of the team.
• Participate in the effective day-to-day operation at the Front Desk, ensuring a clean lobby area.
• Assist with luggage, and coordinate deliveries.
• Perform any other tasks assigned by supervisors to support the efficient operation of the hotel.

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