Hcmportal
Warehouse Customer Service Representative
Singapore · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerHcmportal
- LocationSingapore
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.
Job Responsibilities
Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential
Show full description
Follow up with customer inquiry and provide information about services, products and to process orders
Order creation and customer account management in SAP/WMS
Backorder and returns management
Coordinate with the warehouse team to ensure that operational tasks are met:
Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements;
Order Processing: ensure all orders are processed accurately and in a timely manner and according to the client’s specific requirements;
Shipping: To coordinate with internal and external stake holders to ensure all shipping documents are provided accurately and timely
Complaints and returns management
Adjustments: ensure inventory integrity by processing authorized inventory adjustments
Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner
Perform clerical duties such as filing and reporting
Document, investigate and resolve all customer concerns in a timely fashion;
Drive prompt and professional communication at all times for both internal and external customers;
Document all shipping errors on the required documentation with accuracy and attention to detail;
Other duties as assigned to you from time to time by the company.
Observe and comply with standard operating procedures
Observe and comply with warehouse health & safety guidelines
Job Requirements
Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
Possess excellent communication (written/verbal) and presentation skills
Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
Proven ability to work well both independently and as part of a team required.
Proficient in computer usage, working knowledge of WMS or SAP and MS Office.
Possess working knowledge of order entry systems and warehouse management systems
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked