Warehouse Operations Supervisor

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Operations Supervisor Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Operations Supervisor will play a critical role in driving operational excellence and team performance across fulfillment center operations. ROLE OVERVIEW The Fulfillment Center Supervisor leads all shift-level shipping, receiving, and order processing operations, overseeing a team of up to 200 employees while maintaining the highest standards for productivity, accuracy, and safety. This role is responsible for developing frontline talent and Team Leads, driving continuous process improvements, and ensuring customer needs are met through disciplined, floor-level leadership. The Fulfillment Center Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: • Partner with Operations and Senior Management to develop and implement policies, procedures, and process improvements that drive departmental efficiency across the fulfillment center. • Collaborate with HR, workforce planning, and peer supervisors to ensure staffing levels align with forecasted volumes and operational demands. • Present operational updates, performance results, and key initiatives across a variety of environments including business meetings, stand-up formations, and town hall meetings. People Leadership: • Directly supervise up to 200 fulfillment center employees, carrying out all supervisory responsibilities in accordance with company policies and applicable laws — including interviewing, hiring, onboarding, performance management, and disciplinary action. • Develop Team Leads and frontline employees by identifying individual strengths and growth opportunities, building next-level leadership capability within the team. • Train, motivate, coach, and reward employees to drive engagement and achieve optimal performance results. Fan & Customer Impact (Obsessed with Fans) • Lead with a customer-first mindset, ensuring that all shift-level operations are oriented toward meeting and exceeding customer expectations for accuracy and on-time fulfillment. • Maintain department standards for productivity, reliability, and accuracy to ensure fans receive their orders as promised. • Review, prioritize, and organize all operational activities during the shift to minimize disruption and protect the fan experience. • Ensure time card approvals, vacation management, and daily and weekly overtime decisions are handled promptly to keep the floor fully staffed and customer commitments protected. Innovation & Problem Solving (Limitless Entrepreneurial Spirit) • Develop and implement on-going process improvements to drive departmental efficiency, drawing on Lean, Six Sigma, or other continuous improvement methodologies where applicable. • Analyze large amounts of operational data to identify trends, develop courses of action, and execut…