Workers' Compensation Claim Team Leader

Responsibilities:

Manage claim professionals with corresponding claim inventories

Utilize various financial reporting tools to monitor and address reserve accuracy and trending

Manage and implement change including explaining drivers for business goals

Stay current on issues impacting personal and/or commercial business including industry and marketplace trends, strategic direction of the organization

Use critical thinking skills to gather information, apply sound reasoning, draw appropriate conclusions and make sound decisions based on a mixture of analysis, experience and judgment

Manage claim assignment process by identifying claim complexity and ensuring proper assigning to the appropriate claim handler

Oversee the completion and execution of the investigation, disposition, and settlement of claims, in compliance with corporate claim standards and procedures, and statutory, regulatory and ethics requirements

Accurately and timely assess the indemnity and expense exposure of assigned claims and manage the accurate and timely setting of reserves

Use organizational and communication skills to effectively manage the resolution of assigned claims, manage claim deadlines, and use resources appropriately

Use claim functional knowledge to appropriately interpret and apply insurance coverage

Maintain current knowledge of claim loss cost containment initiatives, and use them appropriately and consistently with company practices and procedures to manage assigned claims

Identify and initiate mitigation, subrogation and other recovery opportunities on assigned claims

Properly apply statutory laws and regulations of applicable jurisdiction

Effectively train, coach and develop staff to enable them to perform their jobs and achieve individual and professional goals

Embrace leadership role among claim Team Leaders and handlers and offer advanced expertise to help teammates

Experience in leading and managing all levels of staff relative to experience, tenure and professional development

Qualifications:

Bachelor’s Degree preferred

Minimum 3 years of Workers Compensation Claims experience strongly preferred

Strong leadership skills in terms of teaching, guiding, coaching and developing staff

Strong communication skills, both verbal and written regardless of audience demographic

Knowledge of medical terms is strongly preferred

Possess analytical and critical thinking skills

Demonstrated track record of consistent and timely follow through for customer needs

Strong understanding of reserve accuracy relative to claim exposures both property damage and bodily injury

Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently

Strong understanding of financial and operational reports for analysis and action planning

Additional Information:

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Las Vegas, NV, Lake Mary, FL, Phoenix, AZ, or Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$86,400 - $129,600

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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