Workspace One/SCCM/Intune Senior Engineer – Endpoint Management (L2)

Key Responsibilities

Platform Architecture & Design

• Platform Administration: Deploy, and maintain the Workspace ONE architecture (UEM, Access, Intelligence).
• Device Management: Manage the enrollment, provisioning, and ongoing configuration of mobile and desktop (Windows) endpoints
• Implement Workspace One/SCCM/ConfigMgr hierarchy including site server topology, DP placement, and boundary configuration for enterprise global environments.
• Architect Workspace One/Microsoft Intune tenant configuration including enrollment profiles, policy sets, compliance frameworks, and Conditional Access design.

Advanced Patch Management

• Manage enterprise patch management programs using Workspace One, SCCM ADRs, Intune WUfB, and Expedite policies.
• Define patching governance including SLAs, exception processes, emergency patching procedures, and compliance reporting.
• Lead vulnerability remediation integration with Qualys/Tenable — mapping CVEs to patch deployment cycles.
• Manage third-party patch management using Workspace One,SCCM or integrated tools for non-Microsoft software.
• Present patch compliance posture and risk metrics to client stakeholders and delivery management.
• Develop and maintain patching runbooks, escalation procedures, and operational documentation.

OS Deployment & Modern Provisioning

• Lead enterprise Windows 10/11 migration and in-place upgrade projects end-to-end for global client accounts.
• Design and manage complex OSD task sequences with MDT integration, driver management, and post-deployment automation.
• Architect Windows Autopilot + Intune provisioning workflows for large-scale device refresh programs.
• Define image standards, golden image build processes, and version management policies.
• Troubleshoot and resolve complex OSD failures across diverse hardware platforms and global network conditions.

Automation & Scripting

• Develop advanced PowerShell automation for Workspace One collection queries, deployment automation, health monitoring, and reporting.
• Build Intune Graph API integrations for bulk device operations, policy reporting, and automated compliance workflows.
• Author and maintain WQL/SQL queries for SCCM inventory analysis, compliance dashboards, and operational reporting.
• Develop reusable automation frameworks and contribute to the NTT DATA EPM India practice tooling library.

Leadership & Governance

• Serve as technical lead and L2 escalation point for complex endpoint incidents across assigned client accounts.
• Participate in client governance reviews, delivery calls, and technical steering discussions from India delivery centre.
• Contribute to SOW definition, effort estimation, and technical proposal development for EPM engagements.
• Drive continuous improvement initiatives and platform health improvement programs for managed accounts.​

REQUIRED SKILLS

• Workpscae One (Intermediate)
• ITSM Tool: BMC Helix
• Microsoft SCCM/ConfigMgr — site hierarchy, OSD, patch management, applications, reporting (expert)
• Microsoft Intune — full MDM/MAM lifecycle, compliance, Autopilot, WUfB, co-management (expert)
• Windows 10/11 image management — task sequences, WinPE, MDT, driver management, Autopilot ZTP
• Azure AD / Entra ID — conditional access, device trust, MFA, and identity-driven EPM
• PowerShell advanced scripting — automation, Graph API integration, SCCM SDK operations
• SQL Server and WQL — SCCM database queries, reporting, and compliance analytics
• Vulnerability management integration — Qualys, Tenable, or equivalent
• Strong English communication — client-facing delivery governance, documentation, and escalation management​

PREFERRED QUALIFICATIONS

• Microsoft Certified: Endpoint Administrator (MD-102) — required or equivalent enterprise experience
• VCP-DW / Omnissa Digital Workspace certifications
• Microsoft Certified: Azure Administrator Associate or Security-related certifications
• Experience with Microsoft Endpoint Analytics and Intune Advanced Analytics
• Prior delivery experience supporting global enterprise accounts from India (10,000+ endpoints)

MINIMUM EDUCATION

• Bachelor's degree (B.E./B.Tech/MCA/B.Sc. CS or IT) from a recognised Indian university. Relevant Microsoft certifications and equivalent senior-level enterprise experience will be considered.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

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than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

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