Softswiss

Account Manager - Junior

Warszawa, PL • Poznań, PL • Vilnius, LT • Sofia, BG • Il-Gżira, MT • Beograd, RS · Work style not stated · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerSoftswiss
LocationWarszawa, PL • Poznań, PL • Vilnius, LT • Sofia, BG • Il-Gżira, MT • Beograd, RS
Work styleWork style not stated
Employment typeFull-time
Employer posted1 month ago

Overview:

SOFTSWISS is hiring a Junior Account Manager to join our Affilka Team.
We are seeking a client-oriented and proactive Account Manager to own the full cycle of customer support, ensuring strong partnerships, high product adoption, and long-term satisfaction of our clients.

About Product:

Affilka is an iGaming affiliate marketing platform designed to help operators manage and optimise affiliate programs. The software product integrates with the SOFTSWISS Casino Platform and Sportsbook. It is managed by a separate, standalone team, while SOFTSWISS has been authorised by Affilka to seek candidates for open roles.

Purpose of the role:

You will be responsible for building strong, long-term relationships with clients, ensuring their business needs are understood and addressed, while supporting them in maximizing the value of our product through consulting, training, and continuous guidance. You will act as a trusted partner, helping clients solve technical challenges, adopt best practices, and shape the product roadmap through their feedback.

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Key responsibilities:

Full platform support:

building strong long-term relationships with partners and key stakeholders

understanding business needs and analyzing operational requirements

assisting with technical issue resolution

providing day-to-day guidance on product usage

delivering product training sessions and demonstrations for partners and their teams

collaborating with the development team, collecting and analyzing product feedback, and directly contributing to product backlog prioritization

creating user guides and product documentation

Required Experience:

Written and spoken English – B2; Russian - native or close to native

Knowledge of other languages would be a plus

Strong communication, problem-solving and analytical skills

Experience as an Account Manager, Support Specialist, or Consultant for at least 1 year

Ability to work in a fast-paced manner and manage stress

Self-organization and ability to prioritize tasks

Ability to work both independently and in a team

Negotiation experience would be a plus

Experience in the IT field would be a plus

Our Benefits:

Private health insurance

Sports benefits

Comprehensive Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and participation in professional conferences and corporate events

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