Softswiss

PSP Support Agent – Junior

Beograd, RS • T'bilisi, GE · Work style not stated · Full-time

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About the role

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EmployerSoftswiss
LocationBeograd, RS • T'bilisi, GE
Work styleWork style not stated
Employment typeFull-time
Employer posted10 days ago

Overview:

SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.

Purpose of the Role:

Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.

Key Responsibilities:

Process customer and payment system requests via the Jira helpdesk and email.

Monitor and maintain the stability of payment systems.

Work directly with payment systems.

Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.

Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).

Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

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Required Experience:

Higher or incomplete higher education (preferably with a technical background).

English proficiency at B2 level or higher.

Russian proficiency at C1 level or higher.

Experience working with payment systems is preferred.

Hands-on experience providing support via a helpdesk system is desirable.

Background in technical support (1st or 2nd line) will be an advantage.

Basic knowledge of web architecture will be a plus.

Our Benefits:

Full-time remote work opportunities and flexible working hours

Private insurance

Additional 1 Day Off per calendar year

Sports program compensation

Comprehensive Mental Health Programme

Free online English lessons with a native speaker

Generous referral program

Training, internal workshops, and participation in international professional conferences and corporate events

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