Account Manager

Account Management & Customer Relationships

• Establish and maintain strong relationships with casino executives, slot directors, purchasing teams, and other key decision-makers.
• Serve as the primary point of contact for assigned customers, ensuring a high level of responsiveness and customer satisfaction.
• Conduct regular property visits to understand customer needs, evaluate product performance, and identify opportunities.
• Develop a deep understanding of each customer’s business objectives, competitive environment, and purchasing strategies.
• Build long-term partnerships that position L&W as a preferred gaming supplier.

Product Knowledge & Market Intelligence

• Develop comprehensive knowledge of L&W’s gaming portfolio, including cabinets, game content, hardware, and systems solutions.
• Present new products, game launches, promotions, and sales opportunities to customers.
• Monitor competitor activity, market trends, and customer purchasing behaviors.
• Gather customer feedback and share actionable market intelligence with sales leadership and product teams.
• Identify opportunities to improve product performance and increase L&W’s share of casino floor space.

Sales Execution & Internal Collaboration

• Partner with Sales Operations, Product Management, Marketing, Finance, and Customer Service to ensure seamless execution of customer orders and installations.
• Coordinate product demonstrations, customer presentations, and follow-up activities.
• Maintain accurate customer records, sales activity, pipeline opportunities, and forecasts within company CRM systems.
• Assist in resolving customer issues by coordinating with the appropriate internal departments.
• Participate in regional sales meetings, industry trade shows, and customer events.

Qualifications

• 3+ years of sales experience
• 4+ years gaming related experience
• Bachelor's Degree or higher required.
• Preferred prior working experience with a major gaming manufacturer
• Understanding of gaming and gaming technology related nuances in a working capacity
• Demonstrate skills in developing territory and customer base

Knowledge, Skills, & Abilities

• Ability to work in a dynamic sales environment
• Strong analytical skills and problem solving skills
• Ability to write reports, business correspondence, sales proposals, and presentation materials
• Strong attention to detail
• Excellent communication skills (verbal and written)
• Ability to build and maintain strong relationships with prospects, managers, customers, or the general public
• Customer-orientation
• Strong negotiation skills when preparing sales contracts
• Working knowledge of Microsoft Office
• Ability to Travel

Work Conditions

• The work conditions are representative and typical of similar jobs in comparable organizations
• Casino Environment. Exposure to noise and cigarette smoke
• May require weekend and evening hours. Overnight travel required in relation to territory and customer location

Light & Wonder Corporation and its affiliates (collectively, “L&W”) are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or

meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.