Account Manager

About the Role

We are looking for a customer-focused professional to manage and grow strategic customer relationships across a portfolio of accounts. In this role, you will act as a trusted advisor throughout the customer lifecycle, helping customers achieve their objectives while driving engagement, retention, solution adoption, and long-term value through a consultative approach.

Responsibilities

• Develop and maintain trusted customer relationships across assigned accounts, serving as the primary point of contact throughout the customer lifecycle.
• Build a strong understanding of customers' business objectives, fraud prevention, identity, compliance, and risk management priorities to position LNRS solutions effectively.
• Drive customer retention, engagement, and long-term value by delivering a consultative and customer-centric experience.
• Partner with customers to identify business challenges, investigate root causes, and coordinate appropriate internal resources to achieve successful outcomes.
• Conduct regular customer engagement activities, including face-to-face meetings, business reviews, video conferences, and telephone discussions.
• Build and strengthen relationships with key customer stakeholders, including Compliance, Fraud, Risk, Operations, and executive leadership teams.
• Monitor customer health, solution adoption, product utilisation, and engagement trends to identify risks and opportunities early in the customer lifecycle.
• Proactively manage contract renewals, ensuring timely engagement, commercial discussions, and retention of recurring revenue.

Requirements

• Experience developing and maintaining strong customer relationships across multiple stakeholders.
• Ability to understand customer business objectives and align solutions to evolving requirements.
• Strong consultative communication and relationship management skills.
• Experience managing renewals, customer retention activities, and recurring revenue relationships.
• Ability to identify business challenges, investigate root causes, and coordinate internal resources to achieve customer outcomes.
• Experience working cross-functionally with Sales, Product, Customer Support, Professional Services, Finance, and other stakeholders.
• Proficiency maintaining accurate customer records, opportunities, renewals, risks, and forecasts within CRM systems such as Salesforce.
• Strong organisational skills with the ability to manage customer commitments, escalations, and multiple priorities effectively.

Risk benefit statement

Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000



Primary Location Base Pay Range: Poland - Wroclaw zł144,000 - zł267,400. Total Target Cash Range: zł172,800 - zł320,800.



Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.



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