Account Manager, Talent Solutions (Staffing)

At LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

We are looking for an Account Manager to join our Talent Solutions team, which helps organisations source, engage and develop talent. As an Account Manager, you will be responsible for managing and growing an existing portfolio of recruitment agencies across Australia and New Zealand, developing strategic partnerships and delivering value added solutions that meet their hiring needs.

Responsibilities

• Build and maintain strong relationships with agency owners, senior decision makers and influencers within recruitment agencies, understanding their business goals, challenges and opportunities
• Drive revenue growth by identifying, upselling and cross-selling LinkedIn's Talent Solutions products and services, and renewing existing contracts
• Consult with clients on how to leverage LinkedIn's data, insights and best practices to optimise their talent acquisition strategies and achieve their hiring objectives
• Collaborate with internal teams such as product, marketing, customer success and operations to provide support and solutions for clients
• Represent LinkedIn as a trusted advisor and thought leader in the recruitment industry, sharing insights, trends and best practices at events and meetings
• Asks layered, open-ended questions to understand and clarify customer’s objectives and challenges beyond surface-level detail
• Leads with solutions, not products, when making recommendations aligned with customer objectives
• Drives customer decision making by achieving a shared vision and proactively considering the value propositions that tie all stakeholders together
• Thinks commercially and applies business acumen when crafting & negotiating commercial agreements
• Proactively mitigates churn risk by adopting a smart, customer-centric approach
• Engages customers throughout to confirm and clarify the value and adapt a strategy when needed to optimise ROI
• Applies business acumen in Account Planning by considering economic, industry and company factors with a customer-centric lens
• Disciplined in Territory and Account Planning, Forecasting, and Quota Attainment
• Follows best practices when using CRM and other sales tools in order to manage the sales and buyer cycles