Account Manager

In this role, you will independently manage a portfolio of accounts, develop strategic account plans, and use customer insights and data to identify opportunities, strengthen relationships, and deliver value-driven solutions. You will play a key role in helping customers achieve their marketing, medical education, and evidence generation objectives while contributing to the continued growth of Wiley's content and solutions offerings.

How You Will Make an Impact

• Build and strengthen relationships with key stakeholders across pharmaceutical and healthcare industry accounts, including marketing, medical affairs, medical societies, and physicians.
• Develop and execute strategic account plans to retain, grow, and expand existing customer relationships.
• Manage contract renewals, negotiations, and compliance requirements while seeking opportunities to increase account value.
• Analyze customer usage data and performance trends to assess account health, identify risks, and uncover growth opportunities.
• Use data-driven insights to influence stakeholders, support negotiations, and deliver successful renewal outcomes.
• Conduct customer research to better understand customer priorities, challenges, and market trends.
• Proactively address customer needs and provide tailored solutions that support marketing, medical education, and evidence generation objectives.
• Identify cross-selling opportunities and recommend relevant products and services that align with customers' marketing and medical education needs.
• Manage and maintain a healthy sales pipeline while accurately capturing activities and opportunities within CRM systems.
• Collaborate with internal teams to deliver an exceptional customer experience and achieve sales objectives.

What We Look For

Required Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 5 years of experience in account management, sales, or customer success.
• Proven ability to manage a portfolio of accounts independently and drive business growth.
• Demonstrated success in achieving and exceeding revenue or sales targets using a consultative sales approach.
• Strong relationship-building, negotiation, and stakeholder management skills.
• Excellent written and verbal communication skills.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Ability to effectively prioritize, work autonomously, and manage multiple responsibilities in a dynamic environment.
• Native-level Japanese and business-level English proficiency, enabling effective communication with Japan-based customers and global stakeholders.

Preferred Qualifications

• Experience within publishing, research, or information services.
• Knowledge of pharmaceutical marketing compliance, medical affairs processes, or medical education program development.
• Experience working with pharmaceutical, healthcare, research, or scientific organizations.
• Familiarity with digital content, research solutions, or online information products.
• Understanding of solution-based sales methodologies and customer success best practices.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.



#LI-YZ1