Agents for Good Readiness Lead

Job Title

Team Lead –Readiness and Adoption

Work Location: Sky tech, Financial District, Hyderabad, India

Work Schedule:

• This role supports customers and stakeholders primarily during U.S. business hours.
• Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
• Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

KeyResponsibilities

Lead, coach,&manage a team supportingreadiness and adoption efforts, primarily for AI-powered Agents for Good productsthrough1:1s, team meetings, performancereviewscycles & othermethods.

Ensure team members alignment withregion specificworkplace policies.

Assess upcoming product changes todeterminecustomer and internal impact,identifystakeholders, andunderstandproject requirements

Collaborate closely with Readiness Program Manager colleagues, especially because of the overlap between Agents for Good and other Blackbaud products

Supportreadinessprojectsfrom kickoff through enablementbycontributing tocompletionof tasks

Support customer communication and adoption efforts in collaboration with Customer Success, Marketing, and Products

Serve as the primary advisor for customers onboarding the Development Agent and Data Health Agent, guiding them through set up, configuration, and early usage through a mix of 1:1 and scaled experiences

Successfully lead customers through a structured onboarding journey frominceptionthrough adoption to drive readiness, activation, and adoption, ensuring they are prepared, confident, and actively using AI capabilities quickly

Deliver change management support by helping teams adopt new AI-driven workflows and integrate insights into day-to-day operations

Guide customers in interpreting and actioning Data Health Agent insights to improve data quality and outcomes

Create andleverageplaybooks, templates, and self-service resources to scale the AI onboarding experience

Monitor customer engagement and usage metrics toidentifyrisk and trigger proactive outreach

Provide feedback on product usability and adoption challenges to influence future enhancements – surfacing friction points, technical obstacles, and customer customers that slow adoption

Act as an AI champion to customers and internal teams — building enthusiasm for the Development Agent and Data Health Agent,modellingresponsible AI use, and helping customers see the value of AI-powered fundraising

Produce referenceable customers by driving successful adoption outcomes andidentifyingclients willing to serve as references, case studies, or advocates

Required Qualifications

8–10 years ofcombinedexperience ina SaaS environment focused on Customer Success,internalorcustomeradoption or enablement, andleadingsmallteams

Experience working withcross-functional teams andstakeholders at manylevels,working towardssharedgoals

Outstanding communication, facilitation, and relationship-building skills, including comfort engaging senior leaders

Experience driving product adoption, enablement or change management initiatives

Detail-oriented and organized, with the proven ability to manage multiple tasks, projects, and customers simultaneously

Strong initiative and adaptability in a fast-paced, evolving environment

Active, hands-on use of AI tools (such as ChatGPT, Microsoft Copilot, Claude) in a professional setting

Knowledge of nonprofit and/or AI-powered software solutions. Experience with Blackbaud Solutions a plus (Raiser’s Edge NXT preferred)

BS/BA degree or equivalent experience

"Leverage AI-assisted tools to accelerate delivery and improve quality and actively experiment with emerging capabilities as they evolve."

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.