Gong Administrator

Job Title

Gong Administrator (Business System Analyst– Staff A)

Work Location & Schedule

Work Location: Sky tech, Financial District, Hyderabad, India

Work Schedule:

This role supports customers and stakeholders primarily during U.S. business hours.

Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.

Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Key Responsibilities

Own and administerOrganizational-level Gong configuration, including platform governance, security controls, and standards for consistent usage.

Define andmaintainan ownership/RACI model for Gong administration between IT and CS Ops toeliminateambiguity and ensure smooth onboarding and support.

Own Gong user lifecycle management (provisioning/deprovisioning, role assignment, access reviews, and least-privilege access).

Provide key data insights and reporting to stakeholders, reviewing and analyzing trends

Deliverend-to-end CRM integration (setup, authentication, permissions alignment, ongoing maintenance), including the Gong integration user model and access controlsrequiredfor CRM data ingestion/export.

Troubleshoot integration issues and manage coordination with internal CRM admins and Gong Support as needed.

Ability to collaborate with cross functional teamdeliveroutcomes within the agreed OLA/SLA.

Support new user onboarding with training, access management, permissionsets.

Data capture, protection, and privacy-related configuration in Gong in partnership with security/compliance (asrequired).

Ensure administration actions follow internal security guardrails—especially forsettings that affect user access and system configuration.

SupportUser/training issues resolved via guidance and internal enablement materials.

Maintain internal support documentation/FAQ and standard operating procedures for consistent support outcomes.

Partner with business stakeholders to implement platform changes that enable reporting, scorecards, exports, and business workflows—while keeping configuration changes controlled and auditable.

Help distinguish “real platform bugs” vs business/reporting requests and guide teams to the right resolution path.

RequiredQualifications

3+yearsof experience administering Gong(thatincludeaccess controls, permissions, and configuration governance).

Bachelor’s degree in computer science, InformationSystemsor related field.

Experience withIT systems administration /business systems support, with ownership of SaaS tools in a controlled enterprise environment.

Familiarity with Gong learning resources / structured training plans used to build adminexpertise(self-serve learning + internal enablement).

Experienceoperatingunder a shared ownership model where IT owns high-risk admin controls and business teams own enablement/reporting strategy.

Experience managing or supporting CRM integrations(Salesforce preferred), including understanding of integration users, permission models, and troubleshooting.

Strong documentation, stakeholder communication, and structured problem-solving skills (SOPs, runbooks, ticket triage).

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