AI Agent Factory Lead

About the job :

Your responsibilities include, but are not limited to:

Lead the AI Agent Factory strategy and execution to scale AI-driven automation and deliver measurable business value across the organization

Drive the end-to-end operating model for AI agents, from intake and prioritization through design, development, deployment, monitoring, and scaling

Partner with business, Digital, IT, and Process Excellence teams to redesign workflows and make processes ready for AI-enabled automation

Establish and uphold governance, standards, and Responsible AI principles for the AI agent portfolio

Build and coordinate a distributed network of AI Agent Specialists across GBS, Digital, and, over time, other business functions

Ensure strong adoption and value realization of AI agents by embedding them effectively into business operations

Monitor portfolio performance, including business impact, quality, risks, ROI, and adoption, and continuously improve outcomes

Steer budget and resource allocation across the AI Agent Factory, including make-versus-buy decisions to balance speed, cost, and capability building

About you:

We are looking for a unique and amazing talent, who brings along the following:

University degree in Business, Engineering, Data, AI, or a related field, or equivalent practical experience

Minimum 7 years of experience in AI, Data, Digital, or Process Transformation roles, with proven success leading cross-functional and enterprise-wide initiatives

Proven experience designing or leading transformation initiatives, operating models, or automation portfolios in complex organizations

Demonstrated experience driving adoption and change, with a focus on embedding new capabilities into everyday business workflows

Strong understanding of AI, Generative AI, and agent-based automation would be an asset

Solid knowledge of governance, Responsible AI, enterprise data, and IT architecture principles would be an asset

Proven ability to identify high-impact opportunities, set priorities, and balance innovation with risk and operational feasibility

Strong stakeholder management skills

Strong analytical and strategic thinking, paired with a hands-on mindset and clear ownership

Excellent communication and influencing skills in English

What we offer:

You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• Hybrid and flexible work options to support your work-life balance
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as finance and legal matters
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Private medical coverage
• Life insurance
• MyBenefit program
• Employee social fund
• Recognition awards

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

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