DBS Bank

Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group

Singapore · Work style not stated

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerDBS Bank
LocationSingapore
Work styleWork style not stated
Employer posted22 May 2026

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

- Handle over-the-counter transactions in an efficient and accurate manner

- Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction

- Prospect and introduce customers to the Bank’s products and services.

- Market and provide advisory on General Insurance to customers.

Show full description

- Educate and migrate customers towards our digital platform

- Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint

- Ability to understand issues and appropriately escalate to Management in a timely fashion

- Ensure compliance with all regulatory requirements

- Contributes to self and team effort by accomplishing related results

Requirements

- Minimum Diploma qualification

- Experience in delivering excellent customer journeys

- Ideally candidates who have prior experience in the financial service sectors

- Enjoy working in a fast-paced environment

- Excellent interpersonal and communication skills

- Meticulous and a good team player

- Highly adaptable, ability to deal with ambiguity

- Adapt to new way of working through our digital systems & tools e.g. Branch Connect system

- Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.

- Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

DBS Asia Central

Job:

Customer Service

Schedule:

Regular

Employee Status:

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.