METRO

Analyst/Sr. Analyst - CRM & BI

Pune, India · Hybrid · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Key Responsibilities

Collect, analyze, and interpret large marketing and customer data sets to identify trends, opportunities, and areas for improvement
Integrate multiple data sources to enable a holistic, cross-channel view of the customer
Execute, monitor, evaluate campaign performance and provide insights for optimization
Prepare reports, dashboards, and presentations for stakeholders to support decision-making
Conduct complex ad-hoc analyses to drive METRO’s business objectives
Collaborate with cross-functional and country CRM/marketing teams to align activities with business objectives
Ideate and launch tier systems, points-based rewards, and exclusive membership tiers, Upsell cross sell.
Ensure data accuracy and maintain structured documentation for analysis process

Continuous improvement:

Proactively identify process improvement opportunities and implement effective solutions
Enhance efficiency and optimize service delivery within the GSC

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Skills & Competencies

Strong analytical mindset with expertise in marketing and CRM and Business Analytics
Highly organized with a structured approach and strong attention to detail
Effective time management skills; adaptable and able to work in a fast-paced environment
Advanced data analytics and automation skills, including processing and transformation of large datasets
Proficiency in Power BI, advanced Microsoft Office applications (Excel, PowerPoint), and advance knowledge of database structures and query languages (SQL), Python, MicroStrategy, Adobe Journey Optimizer, Salesforce Marketing Cloud, DAX measures, ETL, Looker Studio.
Excellent communication skills, both written and verbal
Demonstrated ability in project management and coordination
Ability to work independently and in cross-functional teams, executing CRM analyses for multiple stakeholders
Agile and results-oriented working style with strong self-organization skills
High level of initiative and motivation, combined with a friendly and professional demeanor
Fluency in professional English; other languages are a plus

Qualifications

3–8 years of relevant experience in Marketing, CRM, CRM activation, or other commercial functions
Bachelor’s or Master’s degree in Business, Economics, Statistics, or a related field
Experience in retail, wholesale, or FMCG industries is a strong plus
Exposure to international or multi-market environments is an advantage

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