Application Services Lead

In this leadership role, you will manage a team of Application Services Engineers, ensuring application reliability, performance, and scalability across a global, high-availability environment. You will work closely with stakeholders across the business to optimise application functionality, drive operational excellence, and support the delivery of new products and services.

Your EDGE Assignment / You Will

• Oversee the end-to-end delivery and support of business-critical applications across the organisation.
• Ensure effective shift handovers across global time zones, supporting a 24/7 operational model.
• Lead, mentor, and develop the Application Services team, fostering a high-performance culture.
• Allocate resources effectively to meet service delivery and project demands.
• Promote a culture of collaboration, accountability, and continuous improvement.
• Ensure applications are maintained, patched, upgraded, and operating efficiently.
• Manage and support integrations between applications and internal/external systems.
• Oversee incident management, ensuring timely resolution of issues, service requests, and escalations.
• Define and manage SLAs and KPIs related to application availability, performance, and user satisfaction.
• Drive automation, enhancements, and optimisation initiatives to improve user experience and operational efficiency.
• Ensure applications meet security, compliance, and data governance standards.
• Stay informed on emerging technologies and industry trends, ensuring the team is equipped to support evolving business needs.
• Collaborate with development, infrastructure, and business teams to ensure scalable and reliable application services.

Are you the one?

• Proven experience in an Application Support / Application Services leadership role supporting business-critical systems.
• Strong background in incident management, service delivery, and operational support within high-availability environments.
• Preferred experience with Kubernetes, CI/CD, and DevOps practices.
• Experience managing and mentoring technical support or application services teams.
• Solid understanding of application lifecycle management, including patching, upgrades, and integrations.
• Experience working with cloud platforms (AWS, Azure, or similar) and modern application architectures.
• Familiarity with monitoring and observability tools (e.g., Datadog, Zabbix, or similar).
• Strong understanding of SLAs, KPIs, and IT Service Management frameworks (ITIL preferred).
• Ability to manage multiple priorities in a fast-paced, global environment.
• Excellent communication and stakeholder management skills.
• A proactive mindset with a focus on continuous improvement and operational excellence.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 18 annual leave days per year.
• 12 sick days leave per year.
• Public holidays as declared by local government.
• Maternity leave as per law.
• Health Insurance.

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Team Interview (60 minutes)
• Final Interview (30 minutes)

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.