Applications Engineer

Core Responsibilities

Sales & Customer Engagement

• Serve as the first point of contact for inbound inquiries via phone, email, and live chat.

• Qualify customer needs and recommend tailored solutions that align with their technical

and business goals.

• Build accurate, application-specific quotes and follow up to drive conversions.

• Support OEMs and distribution partners with quoting and technical guidance.

Technical Troubleshooting

• Troubleshoot flow instability, pressure regulation challenges, mechanical operations, and

chemical incompatibilities.

• Remotely diagnose and resolve complex communication errors by investigating hardware

issues (including wiring, power, and signal integrity) and software-based networking problems.

• Provide clear, professional communication through email, phone, and internal systems.

• Assist customers with order-related issues and escalate complex cases to the Admin

Manager when needed.

Sales Operations

• Accurately enter and manage sales and service orders to ensure smooth processing and

timely fulfillment.

• Maintain CRM records to support clear communication, order tracking, and customer

history management.

• Collaborate with internal teams to ensure customer requirements are captured and

executed correctly.

Collaboration & Teamwork

• Work closely with engineering, production, and marketing teams to ensure customer

satisfaction and product alignment.

• Contribute to product documentation and marketing content to enhance customer

understanding.

Skills & Qualifications

• A Bachelor’s degree in Engineering, Physics, or related STEM field is a plus.

• Detail-oriented mindset with strong written and verbal communication skills.

• Experience or interest in fluid control, instrumentation, or automation.

• Familiarity with one or more of the following fields is a plus: aerospace,

bioprocessing, chemistry, environmental science, semiconductor technology, or

optical sciences.

• Bonus if you’ve worked in technical sales, customer support, or application

engineering.

Work Environment

This is an on-site, desk-based role involving regular computer use and phone-based customer interaction throughout the day.

Benefits:

• Health, dental, and vision insurance

• Life and Disability Insurance Plans

• 401k with up to 5% match and vesting schedule

• Tuition reimbursement

• Earned PTO

• Paid holidays

• Parental Leave

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