Accor

Assistant Manager - Outlet

Chennai, TN, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Ensures guests are well looked after, from the moment they arrive to the time they leave
Enquires whether guests are satisfied throughout the meal
Offers attentive service to guests, adapting to any constraints
Establishes good relations with guests, offering advice and fostering customer loyalty
Takes part in inventories and manages stocks under his/her responsibility
Increases revenue for the point of sale through additional sales techniques
Prepares and analyses financial reports/results and implements corrective actions as necessary
Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.
Organizes the work for the team, including the need to multi-skill in employees for job requirements
Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
Continuously takes initiatives to enhance and improve the team member’s product knowledge.
Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
Ensures the point of sale is prepared to a high standard in order for:

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Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations
Checks the quality, speed and overall efficiency of the team/waiting staff.
Ensures that the Back of the house service areas are maintained as per the hotel standards.
Supervises the team's sales attributes
Analysis the outlets sales and revenue and strives to achieve and exceed the Financial budgets
Makes efforts to train the team in up-selling and suggestive selling techniques
Helps increase guest loyalty through quality of service
Consistently review the VOG report to enhance guest experience

Degree in Hotel Management/ any other graduate
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Minimum 1 year of relevant experience in a similar capacity
Working knowledge of MS Excel, Word, & PowerPoint

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