Resmed

Associate Analyst, IT Support

United States · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerResmed
LocationUnited States
Work styleWork style not stated
Employment typeFull time
Employer posted30 Jun 2026

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Global Technology Solutions (GTS) at Resmed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across Resmed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

Show full description

The primary role oftheIT Support function is to provide technical support to employees experiencing problems with hardware, software, networking, and other computer-related technologies.Key deliverables include utilizingJiraService Managementsoftwarefor logging caller requests and assigning / escalating issues where needed.

Let'stalk about the team

As an Associate Analyst, IT Support, you will be based on-site at our San Diego headquarters and report to the Team Lead–Americas,IT Support.You’llplay a key role in delivering a high-quality support experience to Resmed employees worldwide,helping them stay productive by resolving issues quickly and effectively.

We’rea small, collaborative, and global team, offering plenty of opportunities to learn, grow your skills, and work alongside supportive colleagues.

Let'stalk about the role

Manage user access and identity systems (Active Directory, Entra ID, Okta)

Delivertimely, customer-focused support through effective triage and prioritization

Provide on-site support at the San Diego office

Support employees globally via phone, ticketing, messaging, and remote supportsystems

Deploying and supporting IT hardware

Participate in an on-call rotation

Support audio/visual systems, conference rooms, Windows and macOS devices, mobile devices, Office 365 tools, and other software

Collaborateon projects and operationswithin a globalteam.

Take onadditionalresponsibilities as needed.

Let'stalk about you

You love helping people and love solvingproblems.

You are inquisitive and lovetechnology.

You have a minimum oftwo(2) yearsof experience in the support of operating systems and application suites in a Windows andmacOSenvironment.

You’rea strong problem solver with critical thinking skills.

You are an experienced IT Help Desk Technician that can solve advanced technicalproblems.

You are patient and friendly even in challengingsituations.

You can share your knowledge in an easy-to-understandway.

Apply now! The Teamcan’twait to meet you.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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