Associate Manager, G2N Operations

Step into a pivotal role where your precision and customer-first mindset ensure the integrity of Elanco’s commitments to our customers. As a G2N Customer Experience Analyst in Finance Operations, you will be the heartbeat of our claim processing engine, ensuring our customers receive accurate pricing and seamless rebate experiences. You will transform complex pricing strategies into operational reality, serving as a dependable advocate for our customers and a strategic partner to our Commercial teams. This role is an ideal launchpad for a detail-oriented professional who is looking to master specialized systems like Vistex and SAP, collaborate with cross-functional experts in Sales and Marketing, and grow into a future leader within Elanco’s global Center of Excellence (COE) organization.

Your Responsibilities:

• Master the Pricing & Rebate Lifecycle: You will own the execution of rebate setups in Vistex and SAP. By ensuring list prices and discounts are maintained with 100% accuracy, you prevent friction and ensure a smooth purchasing journey for our customers.

• Champion the Customer Experience: Act as the primary line of defense against pricing discrepancies. You will proactively investigate and resolve customer disputes and claim misalignments, ensuring that every interaction reinforces Elanco’s reputation as a trusted partner.

• Optimize Claim Workflows: Continuously look for ways to enhance our Gross-to-Net processes. You will identify bottlenecks in the claim lifecycle and lead initiatives to streamline submissions and approvals, increasing the speed and efficiency of our service delivery.

• Strategic Commercial Partnership: Work cross-functionally with US Commercial business partners, Sales, and Marketing to translate pricing strategies into executable system logic. You will provide clear insights and reporting to leadership to ensure our operations align with business objectives.

What You Need to Succeed (minimum qualifications):

• Education: A Bachelor’s Degree in Accounting, Finance, Business, or a related field.

• Experience: A minimum of 2 years of experience in a finance, operations, accounts payable, or analytical role where high-volume data accuracy was a primary requirement.

• Core Skills: You are exceptionally detail-oriented and dependable. You possess strong analytical skills, a "get it right the first time" mentality, and high proficiency in Microsoft Excel for data reconciliation.

What will give you a competitive edge (preferred qualifications):

• Vistex & SAP Expertise: Hands-on experience navigating SAP and the Vistex module, specifically regarding contract pricing, rebate maintenance, and claim settlements.
• Operational Problem Solver: A keen interest in identifying process gaps and leveraging technology to modernize traditional claim processing tasks.
• Proactive Communicator: The ability to provide clear, timely updates to Commercial stakeholders and resolve customer issues with empathy and clarity.
• Industry Knowledge: A foundational understanding of pricing concepts within the pharmaceutical or animal health industry, including customer and product hierarchies.
• Collaborative Leader: You are eager to take on more responsibility, lead optimization projects, and enjoy mentoring peers to elevate the entire team’s performance.

Additional Information:

Travel: Not required

Location: Bangalore

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

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