Associate Specialist, Credit and Collections

priorities of the role

As a Credit Officer you are responsible for reconciling accounts to ensure the

minimum amount of debt is aged.

main accountabilities

• Ensure that you have a thorough knowledge of Randstad’s financial and operations procedures.

• Credit checks will be assigned and to be completed on a daily basis.

• Ensure you are familiar with and are competent using MPBill, FreshService, Stratos, Great Plains, Crest, company policies and other e-commerce technology as it is rolled out.

• Respond to customer inquiries in regard to invoices for services, and provide all requested information as required.

• Contact all customers on a regular basis by telephone and in writing through our AR system Crest to secure payment of outstanding invoice/s. To this end, all customers under your control must be contacted at least once per accounting month.

• Undertake a full reconciliation of each customer under your control on a regular basis, where required, to ensure the minimum amount of debt is aged. This is essential in order to facilitate the lowest possible DSO (Days Sales Outstanding) for your own ledger, plus the company as a whole. As you are aware, the DSO is a measure by which we are assessed globally.

• Identify “problem” clients who may adversely affect debtor’s days.

• Ensure payment terms are adhered to, however if discrepancies arise, these may be forwarded to your Team Leader/Manager for resolution.

• Minimise bad debts by maintaining regular contact and updates, and advise Management of potential bad debts.

• Provide recommendations for write off of bad debts and write backs as they become due on a monthly basis.

• On a daily basis, liaise with internal staff in relation to client queries, ensuring that all customer

inquiries are dealt with promptly and to a successful resolution.

• On a weekly basis you will need to review any accounts that are uploaded by the invoicing team into the the clients VMS upload portal to ensure no invoices have been missed/rejected/approved to ensure they are paid within terms.

.• Where applicable, on a weekly basis utilise the client’s portal to check the status our invoices.

• Prepare monthly Aged Trial Balance for the customers under your control. Review closing balances and various ageing brackets. Provide a comprehensive update on all overdue items which are outstanding upon request.

• Ensure quarterly debtor reports, which will be sent by your team leader to complete, for review with the branch manager

• Adhere to credit procedures and policies in particular escalation of outstanding disputes.

• Oversee and manage short/overpayments.

• Successfully maintain all your individual KPI levels over a monthly/bi-monthly/quarterly as set out.

• Be pro-active in improving the services provided by the Credit Services Division.

• Ensure that all information provided falls in line with our Quality Policies and Procedures.

• Whilst undertaking your day-to-day duties, you are charged with reviewing and developing our

administrative systems and procedures to ensure they provide maximum efficiency.

• Within 24 hours of an incident, accident or injury occurring at any of Randstad’s’ premises, record, follow-up and where required investigate to prevent future occurrence.

• Randstad has a comprehensive learning and development programme available to all staff. The programme encompasses on-the job training, job specific training sessions and a formal qualification. Although all development programmes within the company are optional it will be important for you to successfully complete programmes relevant to your position and where required to undertake regular assessments in line with the competency framework. The knowledge and skills acquired will be considerably beneficial to you.

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• The responsibility of Occupational Health & Safety in the workplace lies with all employees. This includes conducting yourself in a safe manner and not putting yourself and others at risk, as well as complying with company requirements in relation to Occupational Health & Safety. All employees also have a duty to ensure that additional company policies such as “non-smoking” are observed and practised.

• Randstad is and Equal Employment Opportunity Employer and is committed to ensuring a workplace free of discrimination and harassment. This is commitment is based on the need to ensure our company complies with Equal Employment Opportunity laws. Ensuring that discrimination and harassment does not occur in the workplace is the responsibility of all employees.

• Randstad complies with Privacy Laws and the National Privacy Principles. We are committed to ensuring your privacy and the privacy of our candidates and clients is respected and maintained at all times. As the collector of private information on behalf of Randstad, you are responsible for ensuring that you comply with the requirements of the National Privacy Principles when collecting, storing, distributing or disposing of a candidate’s or clients personal information. Refer to the Privacy/Collection Statement.

• Conduct yourself in such a way as to enhance the reputation and presentation of the company and at all times reflect the high standards set by Randstad and expected by our clients.

• Ensure our offices present a tidy and professional image always, and to encourage clients to visit them.

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.