Sutherland

Associate / Sr. Associate - Refferal

Navi Mumbai, MH, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerSutherland
LocationNavi Mumbai, MH, India
Work styleOn-site
Employment typeFull-time
Employer posted2 months ago

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

Resolving requests/inquiries made by customers via email, chat or Social
Achieving contact center statistics and SLAs (contractual metrics)
Adhering to non-disclosure agreement & data security policies
Completing upskilling & e-courses mandated by each program
Attending coaching sessions & ensure feedback is implemented
100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage

Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply

Show full description

Other Additional Skills required:
Excellent verbal and written English language skills.
Good analytical and typing skills.
Flexibility to work shifts including nights.
Candidates must reside within a radius of 25 Km of our office

Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately toTAHelpdesk@Sutherlandglobal.com

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