Bilingual Chinese (Mandarin) Social Media Moderator

Why Join VXI?

Pay, Benefits & Perks

• $24.00/hour starting pay for bilingual moderators
• Full-time, onsite employment
• Medical, Dental & Vision Insurance
• Employee cell phone plan discounts ($25/month per line; restrictions apply)
• Employee Referral Program
• Career growth and advancement opportunities

What You'll Do

Consistency, judgment, and reliability are essential for success in this role.

As part of our Trust & Safety moderation team, you will:

• Review and moderate user accounts and user-generated content according to defined platform policies and community standards.
• Evaluates private messages and group chats for policy violations.
• Assess and process account appeals using established enforcement guidelines.
• Make consistent, objective enforcement decisions based on platform standards.
• Accurately document moderation actions, decisions, and rationale.
• Support platform safety, authenticity, acceptable-use, and trust standards.
• Meet established quality, productivity, attendance, and decision-consistency benchmarks.

Work Environment

• 100% non-voice, case-based work
• Structured workflows with repetitive policy-based decision-making
• Prolonged screen time
• Exposure to content that may be sensitive, explicit, disturbing, or emotionally challenging
• Onsite contact center environment in Morrow, GA

Paid Training

• Duration: 4 weeks
• Schedule:Monday-Friday8:00 AM – 5:00 PM EST
• Attendance: 100% attendance is required throughout training. Time off during training cannot be accommodated.

Hours of Operation & Schedule Availability

• Monday-Saturday
• Operating hours: 8:00 AM – 2:00 AM EST
• Open availability is required to work any assigned fixed schedule during operating hours, including evenings and late-night shifts.

Minimum Requirements & Qualifications

To be successful in this role, candidates must demonstrate the language proficiency, judgment, resilience, and attention to detail required for policy-based moderation work.

• Fluent Chinese and English required.
• Minimum 6 months of experience in content moderation, trust & safety, risk, fraud, e-commerce operations, or similar policy-based work preferred
• Familiarity with major social media, short-form video, social commerce, or online marketplace platforms preferred.
• Ability to work 40 hours per week onsite in Morrow, GA.
• Strong judgment with the ability to apply policies consistently and objectively
• High attention to detail with accurate documentation and case handling
• Ability to make decisions independently within established policy guidelines
• Comfort enforcing platform rules without emotional escalation
• Psychological resilience and stress tolerance when reviewing sensitive or disturbing content
• Computer proficiency with the ability to navigate multiple systems and workflows efficiently
• Dependability, accountability, consistent attendance, and schedule adherence
• Ability to work assigned schedules Monday-Saturday between 8:00 AM and 2:00 AM EST, including evenings and late-night shifts
• Ability to complete required pre-employment assessments and background checks

Important Role Disclosure

This position involves reviewing content that may include sensitive, explicit, or disturbing material as a normal part of the job. Candidates should carefully consider their comfort with these essential functions before applying.

All your information will be kept confidential according to EEO guidelines.