Softswiss

Business Account Manager - Middle

Poland · Work style not stated · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerSoftswiss
LocationPoland
Work styleWork style not stated
Employment typeFull-time
Employer posted27 days ago

Overview:

SOFTSWISS continues to expand the team and is looking for a Business Account Manager.
We need a true, experienced and accomplished professional who shares our culture and values.

About Product:

The SOFTSWISS Casino Platform is the core infrastructure operators rely on to launch, manage, and scale their online casino businesses.

You'll contribute to mission-critical systems covering account management, game operations, responsible gaming, and regulatory compliance, in an environment where reliability, scalability, and business impact matter, working with people who build solutions operators depend on.

Purpose of the role:

You will be responsible for building and maintaining strong, long-term relationships with clients, ensuring their satisfaction and business growth. By deeply understanding their operations, challenges, and goals, you will act as a trusted partner, developing strategic plans and delivering tailored solutions in collaboration with internal teams.

Show full description

Key responsibilities:

Establish and nurture strong long-term relationships with clients and key people on client’s side

Understand client business specifics and how it operates

In collaboration with the team and client’s key people identify the potential issues and problems client business is facing to propose solutions to solve them

Create client’s development plan and strategy

Be responsible for the general client satisfaction and growth in close collaboration with casino platform team

Resolve ongoing issues and problems

Forecast and track key projects metrics

Required Experience:

English B2

Russian B2

Strong communication, negotiation and team collaboration skills

Strong knowledge of IT industry and how the major processes function

2+ years in account management and/or customer success management

Previous experience with creating and implementing strong relationships with clients

Our Benefits:

Private health insurance

Sports benefits

Comprehensive Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and participation in professional conferences and corporate events

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