Encora
Business Analyst
Kuala Lumpur · Work style not stated
Posted over 6 months ago: check it’s still open
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerEncora
- LocationKuala Lumpur
- Work styleWork style not stated
- Employer posted
About the Role
We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.
Key Responsibilities
Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.
Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).
Translate business needs into clear and actionable technical requirements.
Perform data validation and analysis using SQL.
Work closely with development teams to ensure solution alignment with requirements.
Support test planning, test case design, execution, and defect management.
Coordinate and manage User Acceptance Testing (UAT) and ensure timely issue resolution.
Show full description
Support system implementation and post-go-live activities.
Maintain regular communication with stakeholders on progress, risks, and deliverables.
Provide user training, documentation, and onboarding support.
Requirements
Experience
5+ years of Business Analyst experience in IT projects.
Proven experience in requirement gathering and functional documentation.
Experience in stakeholder management across business and technical teams.
Hands-on experience in application testing and UAT coordination (3–5 years).
Experience in process analysis and business process improvement (3–5 years).
Working knowledge of SQL (2–3 years).
Experience working in Agile or SDLC environments (3–5 years).
Familiarity with tools like Jira and Confluence (2–3 years).
Nice to Have
Exposure to CRM platforms, preferably Pega (workflow/case management).
Experience in banking or insurance domain.
Involvement in digital transformation or system modernization projects.
Experience supporting user training and change management activities.
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At a glance
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Skills in this posting
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