Business Analyst

How You Will Make an Impact:

Drive business analysis activities related to our document management platform, including system enhancements, process improvements, automations, and regulatory changes

Gather, analyze, document, and manage business requirements throughout the change lifecycle

Prepare business cases, specifications, user stories, process documentation, and other analysis artifacts

Support solution delivery through testing activities, including functional testing, regression testing, and user acceptance testing

Act as a bridge between business and technical teams, ensuring a shared understanding of requirements and expected outcomes

Analyze business processes, identify improvement opportunities, and help implement effective and sustainable solutions

Perform root cause analysis and provide actionable recommendations to improve operational efficiency and customer experience

Support incident resolution and contribute to the implementation of mitigation and improvement actions

Collaborate with stakeholders to prioritize initiatives and ensure delivery aligns with business objectives

Maintain visibility of ongoing work through Jira boards, dashboards, and reporting

Contribute to risk management, regulatory compliance, audit activities, and business continuity processes

Continuously look for opportunities to simplify processes, optimize solutions, and improve ways of working

What Makes You a Great Fit:

Experience working as a Business Analyst or in a similar role, supporting business process improvements, system enhancements, or digital transformation initiatives

Strong skills in gathering, analyzing, documenting, and managing business requirements throughout the change lifecycle

Experience working closely with both business and technical stakeholders, translating complex needs into clear and actionable requirements

Practical experience participating in IT change initiatives, including testing, validation, and successful solution implementation

Ability to present complex topics in a structured and understandable way to both technical and non-technical audiences

Experience with process analysis, problem solving, and identifying opportunities for optimization and automation

Understanding of Agile ways of working and experience using tools such as Jira

Strong analytical mindset, attention to detail, and a proactive approach to solving problems

Excellent collaboration and stakeholder management skills

Awareness of IT systems, services, and operational processes

Fluent English is required in spoken and written communication due to working on Pan-Baltic level

Why You Will Love Working Here:

Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)

International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun

Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored

More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed

Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life

Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc

Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

Gross salary. 2,750-4,130 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 25th of October. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!