Senior Business Analyst-ServiceNow Solutions

What you'll do:

The Senior Business Analyst is responsible for capturing customers’ business processes and desired outcomes. The Senior Business Analyst will manage customer outcomes on complex level projects.

Key Job Responsibilities and Accountabilities:

• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business processes and function
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users
• May perform additional duties as assigned

Skills, Knowledge, and Abilities:

• Strong knowledge of business process architecture for cloud-based platforms
• Strong written and verbal communication skills in the Dutch language
• Ability to assess and mitigate risk
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to deliver a high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• Bachelor’s Degree in Management Information Systems, Business, or Computer Science
• 5-10 years of related business experience
• Experience participating ion ServiceNow implementations
• Preferred: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS),
• ITIL Foundations

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.uk@newrocket.com