TOMRA

Business Application Manager - CRM & ERP Sales Systems*

Mülheim-Kärlich, RP, Germany · Hybrid · Full-time

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About the role

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EmployerTOMRA
LocationMülheim-Kärlich, RP, 56218, Germany
Work styleHybrid
Employment typeFull-time
Employer posted9 days ago

Your Mission

As Business Application Manager - CRM & ERP Sales Systems, you act as the key link between Sales and IT, ensuring that our CRM and ERP landscape supports efficient, reliable, and scalable Sales processes worldwide.

You will own and continuously improve our Sales systems environment, with a focus on Microsoft Dynamics 365 CRM, IFS Cloud ERP, and the end-to-end Lead-to-Order process.

In this role, you will play a key part in shaping and standardizing TOMRA's global Sales systems landscape while driving the digitalization of business-critical processes.

Your Responsibilities

Own and optimize Sales processes across Dynamics 365 and IFS Cloud
Own, support, and continuously improve Sales-related business applications
Analyze incidents, identify root causes, and coordinate sustainable solutions
Translate business requirements into functional system solutions
Drive process improvements, system enhancements, and digitalization initiatives
Collaborate with international stakeholders across Sales, Finance, Operations, IT, and external partners
Facilitate workshops, user training, and documentation to ensure successful adoption of new processes and solutions

Show full description

What You Bring

Degree in Business Informatics, Business Administration, Information Systems, or a comparable qualification
Experience in Business Application Management, ERP/CRM Consulting, Business Systems Analysis, Sales Operations, or a related field
Strong understanding of Sales processes, including Lead-to-Order, Quotation, Pricing, and Order Management
Experience working with ERP and CRM systems
Experience with Microsoft Dynamics 365 and/or IFS Cloud is highly desirable
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Ability to bridge business and technical stakeholders
Business fluent English

Why TOMRA?

Purpose-driven business with a positive environmental impact
International and collaborative work environment
Flat hierarchies and open communication
High degree of ownership and autonomy
Opportunity to shape global Sales processes and systems
Hybrid working model
Flexible working hours
30 days annual leave
Company pension scheme
Share purchase program
Bike leasing and fitness subsidy

Ready to make an impact?

We look forward to receiving your application in English, including the following documents:

CV / Resume
Relevant certificates, qualifications, and employment references

*TOMRA does not discriminate on the basis of gender, race, ethnicity, religion, color, sexual orientation, gender identity, disability, age, or any other status protected by applicable law. We are committed to creating a diverse and inclusive workplace and are proud to be an equal opportunity employer.

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