Business Intelligence Team Lead

This role requires strong leadership, excellent communication skills, technical expertise, and the ability to align teams around clear priorities.

What You'll Do

Team Leadership & Delivery

• Lead a BI team, overseeing daily delivery, planning, and prioritisation.
• Ensure high-quality outputs across dashboards, data modelling, insights, and tooling activities.
• Review analytical output, modelling accuracy, and dashboard quality prior to stakeholder delivery.
• Supervise the allocation of BAU work, project initiatives, and support tickets across the team.
• Manage performance, coaching, and career development activities for team members.

Stakeholder Management

• Act as the primary escalation point, ensuring issues are resolved and communicated effectively.
• Build strong relationships with product, commercial, and operational stakeholders to support roadmap delivery.
• Translate business needs into structured BI workstreams, ensuring clear requirements and expectations are established.

Operational Excellence & Governance

• Ensure alignment with BI standards, data governance requirements, documentation expectations, and design best practices.
• Support incident management by owning escalations, leading root-cause investigations, and coordinating cross-functional resolutions.
• Oversee preparation of BI inputs for internal and senior leadership business reviews.

Technical Support & Mentoring

• Provide technical guidance on data modelling, dashboard design, performance optimisation, and BI tooling.
• Mentor BI Developers and Senior Developers, supporting the development of their technical capabilities and business understanding.
• Foster a culture of continuous improvement, innovation, and collaboration across the team.

Strategic Contribution

• Partner with the BI Team Manager to shape long-term BI strategy, capability development, and tooling improvements.
• Contribute to resource planning, process optimisation, and the identification of automation and efficiency opportunities.
• Play a key role in prioritisation discussions, ensuring team capacity aligns with organisational priorities.

Experience

• 6-8 years of experience in business intelligence, analytics, or data-focused roles.
• Experience leading delivery workstreams, mentoring analysts or developers, or supervising small teams.
• Demonstrated success delivering high-impact BI or analytics solutions within a fast-paced environment.
• Experience collaborating with cross-functional stakeholders across Product, Engineering, and Operations.

Technical Skills

• Strong proficiency in SQL, Tableau, Excel, and relational database concepts.
• Experience with data modelling, dashboard design, and BI optimisation best practices.
• Familiarity with CRM datasets, such as Salesforce, and cloud data platforms, such as Snowflake.
• Understanding of ETL concepts, data structures, and dependencies across the BI ecosystem.

Soft Skills

• Excellent leadership and coaching capabilities, with a focus on supporting team growth and development.
• Strong communication skills with the ability to simplify complex concepts for non-technical audiences.
• Confident decision-maker who can prioritise effectively and manage multiple concurrent workstreams.
• Strong stakeholder management skills, with an influential and partnership-focused approach.
• Highly organised, structured, and proactive in problem-solving.

Belonging at EOS

At EOS, we are committed to building an inclusive workplace where everyone feels respected, valued, and empowered to contribute. We believe that diverse perspectives strengthen our teams, drive innovation, and help us better serve our customers and communities.

We welcome applications from people of all backgrounds and experiences and are dedicated to providing an environment where every individual can thrive and reach their full potential.

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