Category Customer Manager

Key position responsibilities include, but not limited to:

Own the risks and opportunities process by developing and monitoring retailer-oriented plans through cross-functional initiatives, collaborating with Finance to close gaps against the plan, reported in Monthly Performance Reporting.

Manage mid- and long-term forecasts, understanding sales execution performance drivers, and work across functions to address execution needs.

Collaborate with Revenue Management to implement promotional plan guardrails and course-correct any execution misalignments.

Engage with the Field team to develop action plans at the customer level, track recommendations, andanalyzepost-event assessments of in-store activations.

Act as the voice of the retailer within the commercial strategy team, ensuring that promotional planning and ranging strategies from Category Revenue and Category Development arefeasiblefor execution.

Lead the development of stories and sell-in for customer-facing workshops and range reviews in partnership with Sales, Category Revenue, and Category Development.

Consult on customer target setting for new product launches, including distribution and margin assumptions, and develop sell-in stories to secure retailer buy-in.

Identifyrisks and develop retailer-oriented plans, ensuring effective communication of category strategies and assumptions with sales, marketing, and demand planning teams.

Conduct bottom-up customer planning with sales, focusing on segmentation, shelf relay opportunities, ranging gaps, and promotional activation.

Validate forecast assumptions and define customer targets for new product launches, serving as the primary point of contact for Account Managers to communicate category plans.

Deliver annual distribution drive plans and track implemented recommendations to ensure target delivery whileanalyzingin-store activations.

Develop and leverage tools, processes, insights, and systems capabilities related to range, shelf layout, and distribution performance.

What you'll bring:

5+years of working experience in FCMG Sales/Key Account Management or on retailer-side Buyer or similar

2+ years working with or for major Australian retailers (i.e. Coles, Woolworths, Metcash)

Bachelor’s Degree – business or sales related discipline is desirable

Advanced Microsoft PowerPoint & Excel

Promotion and/or range modelling

Systems knowledge a plus: Nielsen/IRI Scan/Panel (e.g. Temple, UNIFY), Demantra, JDA, Tableau,Quantium

Passionate and driven about delivering results

Strong interpersonal skills to influence and sell recommendations internally, ability to negotiate both internally and externally to achieve theobjectivesof Commercial Strategy

Problem-solving mentality with ability to navigate a high pace environmentand deliver through others

Strong analytical horsepower with ability to translate insights into action through storytelling to sell plans to customers

Strong commercial & retailer acumen ideally through direct experience at a retailer or in a retailer-facing role

Benefits of working with us

Hybrid Working – Flexibility around when and where you work

Pay for Performance – industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package

Parental Leave – paid time off for both primary AND secondary caregivers

Leave Options – Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter

Great Place to Work certification in Australia and New Zealand

In House Training Programs

Corporate Discount Programs

Ready to make an Impact?

If you're passionate about Marketing, eager to learn, and enjoy working in a team environment, please submit your application soon. We will be reviewing applications on a rolling basis and reserve the right to close our job advertisements early.

Location(s)

Freshwater

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.