Client Experience & Practice Operations Specialist

We take our work seriously, but not ourselves. Around here, exceptional client service, smart systems, and the occasional office-dog cameo all matter.

About the Role
We're looking for someone who appreciates strong processes, notices opportunities to make them even better, asks thoughtful questions, and helps turn good ideas into practical improvements.

Glades Wealth Partners is often selected for Ameriprise pilot programs and new technology initiatives. The right candidate will help evaluate new tools, drive adoption, and identify practical ways to make our team more efficient and effective.

We're looking for someone who doesn't just follow processes. We're looking for someone who improves them.

If you're naturally curious and frequently find yourself saying, "I know how we can improve this.” you'll fit right in!

What You'll Do

• Own calendar management for the entire team, including scheduling and rescheduling meetings, coordinating preparation and follow-up, and maintaining optimized, efficient, and accurate calendars
• Manage client service requests from start to finish
• Maintain accurate CRM records and workflows
• Serve as a key point of contact for client communications
• Support the evaluation, rollout, and adoption of new technology tools and Ameriprise pilot programs
• Spot process gaps, workflow misses, and inefficiencies—and help build practical solutions
• Support team training and technology adoption efforts

What Success Looks Like

• Clients receive an elevated experience, worthy of telling their friends about CRM records are accurate and up to date Identifies gaps, misses, and inefficiencies—and helps create practical solutions
• Stays current on new technology releases, evaluates their usefulness for our practice, and helps integrate the right tools into our workflow
• Processes and team calendars are accurate, organized, optimized, and efficient
• Team members view you as reliable, proactive, and solutions-oriented

What You Bring

• Bachelor's degree
• 2+ years of professional experience
• Strong organizational, calendar management, and communication skills, with the ability to coordinate multiple schedules and priorities accurately
• Brings a solution-oriented mindset and a sharp eye for details others may miss
• A work-smarter-not-harder mindset, with a natural drive to simplify and improve how work gets done
• Confidence learning new technology, evaluating how it fits the practice, and helping others adopt it
• Comfortable asking thoughtful questions, identifying what may have been missed, and following through on solutions
• Experience with CRM systems and Microsoft 365

Preferred

• Financial services experience
• Salesforce experience
• Microsoft Copilot Premium or Claude experience
• Process improvement or project coordination experience

Why Join Us?

• Award-winning, client-focused team
• Direct impact on how our business grows and evolves
• Opportunities to work with emerging technology and innovation pilots
• Training, mentorship, and professional development
• Collaborative culture with high standards and a sense of humor
• Quarterly team outings
• Dog-friendly, animal-loving team culture

Benefits

• Medical, dental, and vision insurance
• SIMPLE IRA with employer contribution
• Paid time off and paid holidays
• Short- and long-term disability insurance
• Continuing education and licensing support
• On-site workout room and shower

Full-Time/Part-Time

Full time

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.