State Street

Client Service US Asset Managers, Vice President

United States · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerState Street
LocationUnited States
Work styleWork style not stated
Employment typeFull time
Employer posted20 Aug 2026

The Client Service Vice President is a client facing role, and acts as the key contact point for our asset manager clients with respect to

Daily servicing of the account, SLA requirements etc.,
New services and/or changes to service and associated billing adjustments
Escalation of service Issues and/or performance concerns
Coordinating Standard KPI and Service Level Meetings
Acting as the client’s sponsor when working with internal State Street teams
Query resolution
Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc.

Key Responsibilities:

Client Service Management:

Building and maintaining strong relationships with key clients, acting as a primary point of contact for their needs and concerns.

Service Delivery Oversight:

Ensuring that State Street's services are delivered effectively and efficiently to clients, meeting their specific requirements and expectations.

Show full description

Issue Resolution:

Addressing and resolving client issues, escalating problems when necessary, and working with internal teams to find solutions.

Client Communication:

Proactively communicating with clients about service updates, market changes, and relevant information.

Strategic Planning:

Contributing to the development and implementation of strategies to improve client satisfaction, retention, and revenue growth.

Team Leadership:

Lead a team of client service professionals, providing guidance, training, and performance management.

Positive engagement is critical. The role needs to take ownership and accountability for ensuring the client experience is positive, their queries can be addressed quickly and they have appropriate timeline and line of sight on all open items.

Depending upon the size of the client a Client Service Vice President can expect to service a group of like clients

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Salary Range:

$110,000 - $188,750 Annual

The range quoted above applies to the role in the location specified. If the candidate would ultimately work outside of the location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.