Accor

Concierge Associate - Fairmont Agra

Agra, UP, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

**Responsibilities:**

Provide exceptional guest services and personalized assistance to hotel guests, ensuring their comfort and satisfaction throughout their stay
Make restaurant reservations and provide dining recommendations based on guest preferences and dietary requirements
Arrange transportation services, including airport transfers, local tours, and sightseeing excursions
Offer comprehensive local knowledge and recommendations for attractions, cultural sites, shopping, and entertainment venues in and around Agra
Handle special guest requests and resolve issues promptly and professionally to exceed expectations
Manage the concierge desk operations, including answering inquiries via phone, email, and in-person interactions
Maintain detailed records of guest requests and preferences to ensure continuity of service
Coordinate with hotel departments and external vendors to fulfill guest needs efficiently
Assist with event planning and coordination for guest celebrations and special occasions
Provide multilingual support where applicable to serve diverse international guests
Maintain professional appearance and demeanor while representing the Fairmont brand
Stay current with local events, weather conditions, and travel advisories to provide accurate information

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**Required Qualifications:**

High school diploma or equivalent; hospitality or customer service certification preferred
Minimum 2 years of experience in a concierge, guest services, or luxury hospitality environment
Exceptional interpersonal and communication skills with the ability to interact professionally with diverse clientele
Strong organizational and multitasking abilities to manage multiple guest requests simultaneously
Proficiency in English; additional language skills (Hindi, French, Spanish, or Mandarin) highly valued
Comprehensive knowledge of Agra's attractions, cultural sites, dining establishments, and local services
Proficiency with hotel management systems, reservation platforms, and Microsoft Office applications
Demonstrated problem-solving skills with a customer-centric approach to conflict resolution

WHAT IS IN IT FOR YOU:

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