Content Design Specialist

Job Description

As a member of the Experience & Delivery team, the Sr Comm Delivery Specialist is responsible for publishing and maintenance of content on the Ameriprise Financial advisor and employee portals. Using an enterprise view design engaging graphic and interactive elements for intranet portals. Create custom treatments, sections and pages to portals while evolving the experience for the end user. Execution of e-mail based communications to our internal audiences providing answers and support.

Key Responsibilities

• Publish complex content provided by the Communications team or business partners on the internal portals, AdvisorCompass and Inside using the content management system (Liferay) and advanced HTML and Cascading Style Sheets (CSS) front end development skills and Java Script.
• Manage complex content and projects and maintain the Ameriprise intranet systems (Advisor Compass, Inside and FI Connect) and determine root cause(s) of system issues partner with internal Technology team when needed.
• Publish and distribute messages from the CEO and the ELT that go to a wide range of audiences based upon Meta Data from users using the platform Poppulo.
• Prepare content and conduct question and answer on e-mail communications and e-newsletters.
• Apply oversight and ensure that the portals are managed in alignment with defined experience standards.
• Provide recommendations to business partners on the best approach for the presentation of their content and their project that maintains industry standards.

Required Qualifications

• 2-6 years of web development and/or web content management experience. Interactive design and development skills (HTML, CSS, JavaScript and Adobe Creative Suite).
• Solid understanding of user experience/usability best practices.
• Strong management and organizational skills.
• Ability to rapidly master and adapt to new online systems and tools.

Preferred Qualifications

• Excellent written and verbal communication skills
• Experience with Liferay or other web content management systems.
• Prior experience with Poppulo or other email platform.
• Prior experience with Brightcove or other video hosting platforms.
• Understanding of the financial services industry would be an added advantage.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Communications

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.