Renault Group
CS27 - Bac +3/4 - Stage expérience client Services Connectés H/F
France · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerRenault Group
- LocationFrance
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Company
RENAULT s.a.s.
Job Description
Résumé du poste
Nous recherchons un(e) stagiaire Bac +3/4 pour rejoindre notre équipe Services Connectés et nouvelles mobilité au sein de l'ingénierie de l'Après-vente.
Vous contribuerez à l'amélioration de l'expérience client à travers l'étude et le développement de solutions innovantes liées aux services connectés.
Ce poste à contenu pluridisciplinaire est au carrefour: du business après-vente (APV), de sujets techniques complexes et tendances et de de l'expérience client. Ce stage permettra au candidat(e) d'avoir une vision End-to-End (bout en bout) de la mise sur le marché d'un service connecté chez Renault.
Responsabilités du poste
* Gérer la phase projet: "Beta test technique" sur des collaborateurs Renault pour les services connectés suivants: maintenance connecté prédictive et détection des petits collisions. (Gestion de 200-300 clients)
* Piloter le fournisseur en charge de l'enquête clients externes permettant de valider la robustesse de nos solutions techniques. (enquête sur 5K clients)
* Utiliser et améliorer les dashboards data disponible sous environnement looker, Looker studio, Spotfire
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* Possibilité de faire le codage des ressources techniques estimées nécessaires en utilant le codage SQL ou agent IA
* Contribuer à l'optimisation des services connectés en analysant les données et en proposant des améliorations.
* Rédiger des rapports techniques et présenter les résultats de vos travaux.
Qualifications requises
* Étudiant(e) en Bac +3 ou Bac +4 en ingénierie généraliste avec une dominante data analyse et data visualisation, ou école marketing en nouvelles technologies.
* Appétence pour les nouveaux produits technologiques: Apps, multimédia, IOT et objets connectés..
* Anglais (TOEIC ou équivalent > 700)
* Maîtrise des logiciels Excel, Spotfire, looker, looker studio..(pas obligatoire mais c'est un plus)
* Compétences en programmation informatique, notamment en Python et/ou SQL.(pas obligatoire mais c'est un plus)
* Capacité d'analyse, de résolution de problèmes et d'autonomie.
* Bonnes compétences en communication écrite et orale.
* Capacité de synthèse, autonomie et force de proposition
Job Family
Human Resources
Contract Duration
4 months
Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.