TOMRA

Customer Operations Coordinator - Logistics

Beograd, Serbia · Hybrid · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerTOMRA
LocationBeograd, 11070, Serbia
Work styleHybrid
Employment typeFull-time
Employer posted10 days ago

Shape the customer experience within our New Markets at TOMRA Collection.

Be the first point of contact for our customers - resolving inquiries, managing service appointments, and ensuring every installation or intervention runs smoothly. You’ll be the link between our customers, technicians, and logistics partners, driving satisfaction and operational excellence.

What you will do

Manage outbound confirmations for all logistics around installations and service appointments, ensuring customers are always in the loop.
Handle inbound customer inquiries via phone, email, and chat—delivering clear, timely, and empathetic support.
Enforce readiness gates before dispatch, sync with calendars, and keep case statuses up to date.
Schedule and dispatch technicians for installations and service interventions, optimizing routes and resources.
Document all interactions in CRM/ERP systems and feed communications to relevant teams.
Escalate unresolved issues according to the escalation matrix, ensuring swift resolution.
Champion customer satisfaction and contribute to continuous improvement initiatives.

Show full description

What you’ll bring

3+ years’ experience in a Logistics role + some contact centre or customer service.
Hands-on experience with CRM systems (Dynamics 365 preferred).
Strong communication and multitasking skills—you thrive in a fast-paced environment.
Customer-centric mindset and a knack for problem-solving.

Join a company that combines purpose with innovation. In this role, you’ll help shape operational excellence and directly contribute to TOMRA’s success in new European markets, helping us scale sustainability across the region.

At TOMRA, your work has real impact, and your ideas help shape a better future.
Learn more about life at TOMRA

tomra.com

What do you get from joining TOMRA?

Opportunity for career development and enhancing international connections
A unique chance to be a critical part of taking business growth to the next level
Work in a collaborative and innovative environment.

Ready to grow your career with purpose?

Please apply by sending us your CV, a few words about yourself, and why you are interested in the position and joining TOMRA. Please write this in the field "Message to Hiring Team".

Applications are continually assessed so we encourage you to apply at the earliest.

TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, colour, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

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