Dover
Customer Operations Specialist
Germany · On-site · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerDover
- LocationGermany
- Work styleOn-site
- Employment typeFull time
- Employer posted
PSG® is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque®, All-Flo™, Almatec®, Blackmer®, Ebsray®, em-tec®, Griswold®, Hydro™, Malema™, Mouvex®, Neptune®, PSG® Biotech, Quantex™, Quattroflow®, and Wilden®. PSG products are manufactured on three continents – North America, Europe, and Asia – in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover.com.
Show full description
We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company’s scale, tools, expertise, and financial strength with Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment.
PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of over $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.
Deine Mission:
Als Customer Operations Specialist (m/w/d) bist Du die zentrale Anlaufstelle für interne und externe Ansprechpartner. Kundenzufriedenheit steht für Sie an erster Stelle. Mit Deiner strukturierten, lösungsorientierten Arbeitsweise sorgst Du dafür, dass sämtliche Abläufe rund um Angebot, Auftrag, Lieferung und Abrechnung reibungslos funktionieren. Du arbeitest eigenverantwortlich im Hintergrund, hältst alle Fäden zusammen und stimmst dich eng mit Vertrieb, Produktion, Logistik sowie internationalen Kolleg:innen ab.
Deine Aufgaben:
- Eigenverantwortliche Abwicklung des gesamten Order-to-Cash-Prozesses – von der Angebotserstellung bis zur Rechnungsstellung
- Betreuung unserer Kunden bei Lieferterminen, Preisen, Reklamationen und Sonderanfragen – telefonisch und schriftlich
- Abstimmung mit den Bereichen Sales, Einkauf, Produktion, Logistik und Qualitätsmanagement
- Pflege und Verwaltung von Kunden- und Auftragsdaten in ERP- und CRM-Systemen (z.B. Salesforce)
- Koordination internationaler Lieferungen sowie Erstellung von Exportdokumenten und Rahmenverträgen
- Mitwirkung an der Optimierung interner Abläufe im Bereich Customer Service
Dein Profil:
- Abgeschlossene kaufmännische Ausbildung oder vergleichbares Studium
- Berufserfahrung im Customer Service, Auftragsmanagement oder Vertriebsinnendienst – idealerweise im Umfeld eines produzierenden Industrieunternehmens
- Sicherer Umgang mit ERP-Systemen (z.B. SAP, Microsoft Dynamics); Erfahrung mit CRM-Systemen wünschenswert
- Gute Deutschkenntnisse in Wort und Schrift sowie sehr gute Englischkenntnisse
- Hohe Kundenorientierung, ausgeprägte Kommunikationsfähigkeit und eine strukturierte, eigenverantwortliche Arbeitsweise
- Organisationstalent, Hands-on-Mentalität und Freude an teamübergreifender Zusammenarbeit
Das bieten wir Dir:
- Gründliche Einarbeitung und ein kollegiales, wertschätzendes Team
- Vielseitige Aufgaben mit Gestaltungsspielraum und Eigenverantwortung
- Flexible Arbeitszeiten, Homeoffice-Möglichkeiten und attraktive Sozialleistungen
- Kostenfreie Getränke (Wasser, Kaffee) und frisches Obst
- 50% Zuschuss zu einem warmen Mittagessen (dienstags und donnerstags)
- Beteiligung am regionalen „Wellness-Pass“-Programm für Sportangebote
- Fachliche und persönliche Weiterentwicklung
- Flache Hierarchien und kurze Entscheidungswege
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.
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At a glance
- Work styleOn-site
- Employment typeFull time
- Employer posted
- Added to ROLIVA
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Skills in this posting
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