Renault Group

Customer Resolutions Advisor

United Kingdom · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerRenault Group
LocationUnited Kingdom
Work styleWork style not stated
Employment typeFull time
Employer posted28 Sep 2026

Company

RCI FS Ltd UK

Job Description

To ensure that all motor finance complaints, written or verbal are managed in line with the required deadlines and FCA requirements, whether raised by the customer direct, or via a professional representative. Identification of trends and opportunities for service improvement are fed back to the business to improve the customer experience and enhance customer retention.

Responsibilities

Ensure all motor finance complaints are dealt with in a timely, efficient and courteous manner.
To log cases and manage finance cases through complaint management system(s).
To comply with all company procedures and standards.
Monitor and report performance on Service and Quality Commitments.
To liaise with professional representatives and confirm authority to act on behalf of our customer.
Minimise any potential loss to MFS and reduce costs wherever possible
To comply with all relevant legislation, such as Consumer Credit Act, Money Laundering Act, Data Protection Act, FCA, FOS and the FLA code of practice
Provide support, advice and guidance to other departments across the business in relation to finance complaints, including support for third party suppliers.
To be involved in the decision-making process and being able to communicate this effectively
Dealing with sensitive issues in a polite and professional manner
Ensure good levels of commercial awareness to enable good decision making

Show full description

Knowledge and Skills

Excellent telephone, written and oral communication skills
Good negotiation and decision-making skills
Pro-active and resilient attitude
Thorough understanding of, and commitment to, the principles of TCF / Consumer Duty and all FCA regulations
Prioritisation and organisational skills
Highly capable of working on own initiative, possesses an enthusiastic approach to work and a strong attention to detail

Individual Conduct Rules

Acting with integrity.
Acting with due skill, care, and diligence.
Being open and cooperative with regulators.
Treating customers fairly and with respect.
Observing proper standards of market conduct.
Ensuring effective control of the firm’s business.

Job Family

Sales Financing

Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.

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By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Recruitment Privacy Information Policy.

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