Aumovio

Customer Sales Team Lead

Auburn Hills, MI, United States · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAumovio
LocationAuburn Hills, MI, 48326, United States
Work styleOn-site
Employment typeFull-time
Employer posted3 days ago

The Customer Sales Team Lead is the AUMOVIO sales representative focused on positioning and selling all Business Areas products and solutions to Ford. They are responsible for developing the account strategy, acquiring business, and is the key contact at Ford for all BAs’ product and solutions. They will coordinate a consistent approach across all BAs to ensure a rapid resolution of issues and building and maintaining a good customer relationship leading to long-term business growth. This role will also coordinate, and sometimes lead activities with the global Ford organization, as well as other Ford Customer Sales Managers and other Strategy and Commercial Managers.

Core Responsibilities

Account Strategy

Developing overall growth and customer strategy for the Ford account

Contributing to the Business Areas' product strategy with focus on product portfolio, road maps, markets and competitors

Show full description

Identifying new business opportunities and innovation fields

Identifying potential pre-development opportunities

Target setting for sales

Customer Relationship Management

Define and ensure application of customer relationship management (CRM) rules (e.g., Customer satisfaction information)

Perform the de-escalation management and manage the corresponding countermeasures

Perform the escalation management (customer complaint handling)

Develop story-lines for top management meetings and customer events

Maintain the overall customer relationship and ensure continuous improvement

Organize and execute cross BA project specific customer meetings

Challenge, drive and guide activities related to Order Intake, Acquisition and Quote Process

Guide the Business Areas' pre-acquisition process

Identify acquisition opportunities in line with aligned customer strategy

Guide the Business Areas' acquisition process (leading to RFI/RFQ)

Guide and challenge the Business Areas' in negotiating quotes

Drive the customer engagement and escalation management

Ensure consistency across Business Areas to collaborate on strategy and identify opportunities to bundle solutions

Sales Planning and Opportunity Management

Provide input for volume planning for Ford including vehicle platform and architecture roadmaps

Provide overall opportunity inputs based on account strategy

Provide latest order intake forecast

Confirm sales planning data (Price/Volume/Fitment rate) - (FC/BUD/StratPlan)

Remain flexible to support other activities as needed such as

Customer Claim Management

Commercial Management

Price & Cost Increase Recovery

Shortage Mitigation and Resolution Management

Coach and develop Business Area Sales teams regarding Ford processes and expectations

Understanding customer contracts and standards

Qualifications

Minimum Qualifications:

Bachelor's Degree in Business, Engineering or a related field
Minimum 7+ years of experience in sales/account management, program management, or project management in automotive with direct interaction with a major OEM customer required
Strong proven conflict resolution and negotiation skills
Strong written and oral communication skills tailored for multiple levels of audiences
Ability to understand, analyze and present complex data to drive clarity and resolution
Skilled at building strong internal and external networks, and working with multi-cultural teams
Advanced Level understanding of Microsoft 360 Programs
Ability to travel both domestic and international (20%)
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.
Relocation assistance is not offered for this position.

Preferred Qualifications:

Experience working with Ford
Master's in business preferred
10+ years of experience in sales /account management, program management, or project management in automotive with direct interaction with a major OEM customer required

THE PERKS

Immediate Benefits
Robust Total Rewards Package
Paid Time Off
Volunteer Time Off
Employee Discounts
Competitive Bonus Programs
Employee 401k Match
Diverse & Inclusive Work Environment with 20+ Employee Resource groups.
Employee Assistance Program
Future Growth Opportunities, including personal and professional
And many more benefits that come with working for a global industry leader!

All your information will be kept confidential according to EEO guidelines.

EEO-Statement:
EEO / AA / Disabled / Protected Veteran Employer. AUMOVIO offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, AUMOVIO complies with government regulations, where they apply, including affirmative action responsibilities for qualified individuals with a disability and protected veterans. To be considered, you must apply for a specific position for which AUMOVIO has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, AUMOVIO provides reasonable accommodations to qualified individuals with a disability.

Ready to take your career to the next level? The future of mobility isn’t just anyone’s job. Make it yours! Join AUMOVIO. Own What’s Next.

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