Jobsforhumanity

Customer Service Representative – Moving Company

Jersey City, NJ, United States · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerJobsforhumanity
LocationJersey City, NJ, United States
Work styleOn-site
Employment typeFull-time
Employer posted1 month ago

Location: New Jersey
Experience: 1+ year
Job Type: Full-Time

We are looking for a Customer Service Representative with at least 1 year of customer service experience, preferably within the moving, logistics, transportation, or service industry. The ideal candidate will handle customer inquiries, coordinate moving schedules, provide updates, resolve issues, and ensure a positive customer experience throughout the moving process.

Key Responsibilities:

Respond to customer calls, emails, and inquiries professionally.
Schedule and coordinate moving services, pickups, and deliveries.
Communicate with customers regarding moving dates, pricing, services, and updates.
Coordinate with drivers, movers, and internal operations teams.
Handle customer concerns and resolve issues in a timely manner.
Maintain accurate customer records, schedules, and service documentation.
Follow up with customers to ensure satisfaction.
Assist with quotes, estimates, invoices, and service-related questions.
Provide excellent customer service throughout the entire moving process.

Show full description

Requirements:

1+ year of customer service experience.
Moving, logistics, transportation, or home-services experience is preferred.
Excellent verbal and written communication skills.
Strong customer-service and problem-solving abilities.
Ability to multitask and work in a fast-paced environment.
Basic computer skills and familiarity with Microsoft Office.
Strong attention to detail and organizational skills.
Ability to work effectively with customers, drivers, movers, and management.
Must be authorized to work in the United States.

All your information will be kept confidential according to EEO guidelines.

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