RELX

Customer Success Associate

Philippines · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerRELX
LocationPhilippines
Work styleWork style not stated
Employment typeFull time
Employer posted30 Sep 2026

Accountabilities:

Support Tier 3 level faculty by responding to faculty email and requests in a queue-based system

Respond effectively to inbound customer inquiries and concerns

Coordinate scheduling virtual meetings for Customer Success Managers

Support Customer Success Mangers by assisting with initiatives, completing tasks, and updating internal product/process documentation

Enact established customer journeys

Monitor product usage to identify intervention opportunities

Identify churn risks and upsell opportunities for sales team

Serve as a product expert by staying up to date on product offerings

Document faculty interactions and market feedback

Facilitate answering internal product questions

Assists internal teams with making edits to customer facing product training materials and resources

Show full description

Assists stakeholders by entering data, creating spreadsheets, and updating presentations/reports

Look at requests from faculty, answering emails and resolving tasks

Other adhoc tasks assigned

Corporate Values:

1. Passion For Winning

2. Boundarylessness

3. Customer Focus

4. Innovation

5. Valuing People

Qualifications:

Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
Must have at least 2 years relevant experience
Excellent communicator (both written and verbal), and strong presentation skills
Knowledgeable in Microsoft Word, Excel and PowerPoint
Familiarity in different CRM tools
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional for internal applicants:

1. Minimum of 24 months in his/her current role; High Potential candidate for a leadership/support role.

2. Endorsement from Supervisor and BU stakeholder

3. Completion of Yellow belt Six Sigma online course

4. Lead a successful CIM project (JDI. RIE), RPA/Automation project signed off by manager.

5. Completion of required Skillsoft/facilitator-led training pre-determined by HR, Division Management team or BU.

6. Monthly KPO consistently hitting or exceeding the target.

7. No Attendance Issue.

8. PDP score should either be 1 or 2 from previous year.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.