Customer Success Manager

What You Bring

• Experience in HME and/or Home Infusion operations management.
• Experience driving business process improvement and operational efficiency initiatives.
• Hands-on experience using the Brightree Business Management Solution.
• Ability to build relationships with customer leaders and communicate strategic recommendations with confidence and credibility.
• Strong consultative, presentation, and communication skills.
• Experience with software implementations, workflow analysis, and process optimization.
• Understanding of medical insurance billing and reimbursement processes involving providers, patients, and insurance carriers.
• Strong problem-solving, conflict resolution, active listening, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, collaborative environment.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Bachelor's degree in Business, Finance, Information Technology, or a related field, or equivalent financial and business acumen.
• Ability to travel domestically up to 20-30%.

Nice to Have

• Experience in a Customer Success or Account Management role supporting strategic customer relationships.
• Experience managing and resolving customer escalations for large, regional, or multi-product accounts.
• Infusion pharmacy experience.
• Experience using Gainsight.
• Demonstrated success leading organizational or operational change initiatives.

What Sets You Apart

• Strategic Thinker — You connect day-to-day activities with broader business outcomes and customer goals.
• Customer Advocate — You build trust through accountability, responsiveness, and a genuine commitment to customer success.
• Proactive Problem Solver — You identify risks early and take action before they become larger issues.
• Relationship Builder — You create strong partnerships across different stakeholder groups and levels of an organization.
• Ownership Mentality — You take responsibility for outcomes and follow through on commitments.
• Continuous Improvement Focus — You look for better ways of working and help customers realize greater value over time.

Why Join ResMed

At ResMed, our mission is to help people live healthier, higher-quality lives through innovative healthcare technology. As part of Brightree, you'll work with organizations that provide critical care and services to patients every day. Your work will directly help customers improve operational performance, increase efficiency, and focus more of their time on patient care. You'll join a collaborative team that values expertise, customer impact, and continuous improvement while helping advance our goal of changing 500 million lives by 2030.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!We commit to respond to every applicant.