Customer Success Specialist

About the Role

In this role, you will deliver engaging, client-focused product training and enablement to drive adoption and value across a portfolio of UK legal customers. Working closely with internal teams and client stakeholders, you will tailor learning experiences, identify opportunities for growth, and support long-term customer success through effective training strategies and insights.

Responsibilities

Deliver engaging virtual and in-person product training across client accounts

Tailor training content for different audiences including lawyers, trainees, PSLs, and knowledge teams

Support onboarding, refresher, and advanced training to improve product adoption

Build strong relationships with stakeholders such as Knowledge Teams, IT, and Practice Groups

Identify adoption gaps and recommend targeted training or support

Use data insights to shape training plans and demonstrate product value

Contribute to scalable learning content including webinars, guides, and videos

Manage scheduling, CRM records, and key performance metrics across accounts

Requirements

Experience delivering software solutions or product training in legal, professional services, or technology environments

Understanding of the UK legal market and law firm structures

Interest & understanding in how AI can enhance efficiency and client experience

Strong presentation and facilitation skills, both virtually and in person

Ability to manage multiple client accounts and competing priorities

Confidence engaging and influencing stakeholders at different levels

Comfortable using data and insights to inform decisions

Strong organisational and time management skills

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.









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