Customer Support Engineer

Job Description/Preferred Qualifications

Main Responsibilities:

1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and

repairing of highly complex capital equipment at customer sites.

2. Represents the company to the customer and assumes accountability for customer satisfaction with

service.

3. Assures operational quality of system equipment.

4. Coordinates actions with customers to minimize down time.

5. Engage, communicate and co-work with Product Support Organization on escalated technical matters.

Requirements:

1. Bachelor or master degree;

2. Strong communications and interpersonal skills;

3. Responsible working attitude, strong team spirits and good ability to provide guidance to team members;

4. Ability to work under pressure;

5. Proficient in the English language;

6. The ability of logical thinking.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers websitefor legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.