TSYS

Technical Support Representative 1

Philippines · Work style not stated · Full time

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About the role

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EmployerTSYS
LocationPhilippines
Work styleWork style not stated
Employment typeFull time
Employer posted2 Oct 2026

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative to join our ever evolving Client Application Support team and help shape the future of global commerce.

What you’ll own

Customer Support: Handle technical inquiries across channels and resolve issues promptly.

Troubleshooting: Diagnose concerns using systems and tools to provide effective solutions.

Documentation: Accurately record all interactions and case details.

What you’ll bring

High School Diploma or Equivalent

At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting

Working knowledge of operating systems and standard troubleshooting procedures

Comfortable using CRM or ticketing platforms to log and resolve issues

Show full description

Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users

Excellent customer service skills, with the ability to remain professional and composed under pressure

Must be willing to support clients across multiple channels, including phone calls and emails

Willing to work onsite at Vertis North, Quezon City

Amenable to shifting schedules, including weekends and holidays

It’s a bonus if you have

Prior experience handling payment processing systems, POS devices, or similar technology platforms

Knowledge of basic networking concepts (e.g., IP configuration, connectivity troubleshooting)

Exposure to remote access tools and more advanced diagnostic platforms

What Part Will You Play?

Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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