Customer Support Engineer - PCB

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

US Citizenship or Permanent Resident Required for this position.

This position has an emphasis on the local customers but travel will also be required as needed.

Primary Function:

Responsible to provide elite support services to KLA PCB Territory customers, ensuring all Orbotech systems perform accurately, enabling high customer happiness and perception of the value of services received. Reports directly to the assigned District Manager.

Skill Requirements:

Candidates should have a solid background in electronics, mechanical engineering, vacuum technology, and basic knowledge Printed Circuit Board technologies

Work to solve and diagnose Pneumatic, Vacuum, Electronic (AC and DC), and Computer issues to the component level.

Must have solid understanding of WinNT, Win XP, Win7 & 10, Linux, as well as MS Office products.

Excellent communication and customer interfacing skills.

Good interpersonal skills.

An adaptable approach to working hours, locations, and conditions.

A flexible approach to work responsibilities, enabling both independent and team working.

Ability to work alone or unsupervised for extended period, often in difficult conditions.

A detailed and logical approach to problem solving.

Extensive travel required to support the customer as the need arise.

Principal Duties/Responsibilities:

Provide service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance support.

Generate a close working relationship with the customers to enable the company to sell its product portfolio.

Accurate completion of all field reports.

Represent KLA Company culture and values in a respectable manner.

Requirements:

Work autonomously

Travel required to support the customer base as required. Estimated travel is 50-60%

Lifting 50 lbs. frequently, which occasionally may be lifting material over your head

Bend from the waist

Lift items overhead safely

Minimum Qualifications

Bachelor's Level Degree and related work experience of 2 years

Base Pay Range: $29.19 - $49.62 Per Hour

Primary Location: USA-OR-Hillsboro-Beaverton-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.comor at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers websitefor legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.