Customer Support Specialist, French speaking

What We’re Looking For
As a Customer Support Specialist, your background will look like:

• Excellent communication skills are essential, with the ability to communicate effectively in both written and verbal forms in French and English, and the ability to explain complex concepts in a clear and simple manner to all customers.
• Previous experience in customer-facing IT support with strong troubleshooting and analytical skills, the ability to prioritize tasks effectively, and a willingness to learn new technologies.
• Demonstrated ability to lead remote support sessions with customers, accurately capture reproduction steps, screenshots, and exact error messages, and collect relevant system or application logs to support efficient troubleshooting and escalation when needed.
• Solid user-level knowledge of operating systems such as Windows, macOS, Android, and iOS, combined with hands-on troubleshooting experience across common endpoint, connectivity, and access-related issues, including software installation and configuration, permission-related errors, proxy or firewall-related issues, unstable network conditions, login problems, and basic MFA/SSO concepts.
• Collaborative mindset with a willingness to share best practices, adapt positively to change, and manage time effectively.

What We Offer

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:

• Comprehensive health benefits
• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
• Tuition reimbursement and access to instructor-led and on-demand learning and development programs
• The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
• Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.

Specific benefits and offerings may vary by country in line with local regulations and market practices.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed.Learn more.