Softswiss

IT Support Engineer L1 - Junior

Poznań, Poland · Work style not stated · Full-time

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About the role

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EmployerSoftswiss
LocationPoznań, Poland
Work styleWork style not stated
Employment typeFull-time
Employer posted8 days ago

Overview:

We are looking for a L1 Support Engineer to strengthen our IT Support team in Poznań. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.

Key responsibilities:

Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures

Maintain and update the corporate equipment fleet, including assisting in procurement processes

Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS)

Keep accurate records of issued equipment in 1C

Prepare and configure equipment for corporate use

Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates

Show full description

Manage and support office access control systems (issuing, replacing, updating, and deactivating cards)

Troubleshoot application and system software issues on user devices

Conduct primary diagnostics of hardware and software problems

Install licensed and free software on corporate equipment

Provide support with printers and printing services

Maintain up-to-date technical documentation in line with IT processes and services. • Escalate hardware/software issues to service providers when required

Coordinate with contractors (service centers, cartridge refilling services, etc.)

Assist in sourcing equipment that complies with corporate standards in local and global markets

Participate in the testing of new IT services (functional validation, data input)

Restore operating systems on employee devices after crashes or failures

Configure access to banks, electronic document signing systems, and state or specialized portals

Advise on the selection and assembly of custom PC configurations based on business needs.

Required Skills & Experience:

Strong knowledge of MS Windows operating systems

Understanding of the basic principles of antivirus protection

Understanding of the fundamental security concepts of MS Windows operating systems

Minimum 1 year of experience working with Windows systems in a corporate environment

Russian; English proficiency level B1 or higher.

Nice to have:

Experience with MS Active Directory

Experience with Group Policy management

Knowledge of Apple (macOS) and/or Linux systems

Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)

Experience working with Jira/Confluence

Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)

Scripting experience with PowerShell

Basic administration of Windows Server

Practical experience in structured cabling (SC) installation

Skills in IT asset accounting and inventory management.

Our Benefits:

Private health insurance

Sports benefits

Comprehensive Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and participation in professional conferences and corporate events

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