Data and Reporting Analyst

Conducting unit tests and developing database queries to analyze the effects and troubleshoot any issues

Designing and developing metrics, reports, and analyses to drive key business decisions.

Build new reports and modify existing ones

Will maintain ITSM dashboards; including troubleshooting and resolving dashboard report issues

Collaborate with support teams to automate reporting; host information gathering sessions with end users to collect requirements for new reports

Responsible for prioritizing, planning and executing multiple projects to support a variety of stakeholders

Drive reporting automation initiatives

What Are We Looking For in This Role?

Minimum Qualifications

Experience working in an ITIL driven organization:

1-2 years of applicable work experience in a similar role or working with reporting and data analysis

1-2 years of experience in collecting, organizing, analyzing and disseminating significant amounts of information with attention to detail and accuracy

2 years experience using business intelligence reporting tools

Proficiency in use of query and reporting analysis tools

Experience with Tableau, Crystal Reports, Excel, and Google Sheets

Demonstrated ability in excellent communication skills to include written and oral with strong analytical and troubleshooting skills

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
• Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
• Supervision - Normally receives detailed instructions on all work.
• Problem Solving - Ability to solve problems using experience and good judgment
• Effective Communication - Demonstrated effective written and oral communication skills
• Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.